Refund and Return Policy

Return Policy for smikz.com

Effective Date: 01/02/2024

 

1. Returns and Exchanges:

  • We want you to be completely satisfied with your purchase from [smikz.com]. If you are not satisfied for any reason, you may return or exchange the item within 3 days from the date of delivery.

2. Eligibility for Returns:

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. It must also have the receipt or proof of purchase.

3. Non-Returnable Items:

  • Certain items are non-returnable, including:
    • Personalized items.
    • Gift packages.
    • Clay water bottles.

4. Returns Process:

  • To initiate a return or exchange, please contact our customer support team at support@smikz.com/0775504202 within 3 days of receiving your order.

5. Shipping Costs:

  • Customers are responsible for the return shipping costs unless the return is due to an error on our part or a defective item.

6. Refunds:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 days.

7. Exchanges:

  • If you need to exchange an item, please contact our customer support team. We will guide you through the process and provide assistance in placing a new order for the desired item.

8. Damaged or Defective Items:

  • In the rare event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as needed.

9. Cancellations:

  • Orders may be canceled within 3-4 hours of purchase. Once an order has been processed and shipped, it cannot be canceled.

10. Changes to This Policy:

  • We reserve the right to modify this return policy at any time. Any changes will be effective immediately upon posting on our website.

Refund Policy for smikz.com

Effective Date: 01/02/2024

 

1. Refund Eligibility:

  • We aim to provide a hassle-free shopping experience, and if you are not satisfied with your purchase, you may be eligible for a refund under the following circumstances:
    • The item is defective or damaged.
    • You received the wrong item.
    • The item did not meet your expectations, and it is within the specified return period.

2. Timeframe for Refund Requests:

  • Refund requests must be submitted within 3 days from the date of delivery. After this period, unfortunately, we cannot offer a refund.

3. How to Request a Refund:

  • To request a refund, please contact our customer support team at support@smikz.com / 0775504202. Provide your order number, a detailed explanation of the reason for the refund, and any supporting evidence, such as photos if the item is damaged.

4. Refund Process:

  • Once your refund request is received and approved, we will initiate a refund to your original method of payment.
  • Refunds may take 5-10 business days to process, depending on your payment provider.

5. Non-Refundable Items:

  • Certain items are non-refundable, including:
    • Personalized or customized items.
    • Personalized gift packages

6. Changes to This Policy:

  • We reserve the right to modify this return policy at any time. Any changes will be effective immediately upon posting on our website.