Shipping & Delivery

Terms and Conditions for smikz.com

Effective Date: 01/02/2024

 

  1. Shipping and Delivery Terms and Conditions

    1. Shipping Options:

      • We offer the following shipping options: Standard Shipping, Express Shipping, and any other options deemed appropriate for your location.

    2. Shipping Costs:

      • Shipping costs are calculated at checkout based on the selected shipping option, destination, and order weight.

    3. Delivery Timeframes:

      • Estimated delivery times are provided at the time of checkout and may vary based on the selected shipping option and destination.
      • Please note that delivery times are approximate and may be subject to unforeseen delays due to external factors beyond our control.

    4. Order Processing Time:

      • Orders are typically processed within 2 business days from the date of purchase.
      • Order processing time may vary during peak seasons, holidays, or promotional periods.

    5. Tracking Information:

      • Customers will receive tracking information via email once the order has been dispatched.
      • Tracking information allows customers to monitor the status and location of their shipment.

    6. Shipping Restrictions:

      • We reserve the right to limit or restrict shipments to certain regions or countries.
      • Some items may be subject to specific shipping restrictions or additional charges.

    7. Delivery Confirmation:

      • Orders will be considered delivered once the carrier’s tracking system indicates successful delivery to the provided shipping address.
      • Customers will receive delivery confirmation notifications via email.

    8. Returns and Refunds:

      • Please refer to our Return Policy for information on returns, exchanges, and refunds.
      • Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.

    9. Customs and Duties (for International Shipping):

      • International customers may be subject to customs duties, taxes, and import fees imposed by their respective countries.
      • Customers are responsible for any additional charges related to customs clearance.

    10. Shipping Partners:

      • We work with reputable shipping carriers and partners to ensure reliable and efficient delivery services.
      • Any specific shipping carrier preferences or special requests can be communicated to our customer support team.

    11. Customer Support:

      • For inquiries related to shipping, tracking, or delivery, please contact our customer support team at support@smikz.com or 0775504202.

    12. Holiday Shipping Deadlines:

      • During holiday seasons, please refer to our published holiday shipping deadlines to ensure timely delivery for special occasions.

    13. Force Majeure:

      • We shall not be liable for any delay or failure to perform any obligation if the delay or failure is due to unforeseen circumstances beyond our reasonable control.

    14. Updates to Terms:

      • We reserve the right to update or modify these shipping and delivery terms and conditions at any time. Changes will be effective immediately upon posting on our website.